Shipping Policy

Effective Date: 19-11-2025

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday).
Orders placed before 11:00 AM Eastern Time may begin processing immediately.
Processing time is separate from shipping time.

Delivery Timeframe

The total delivery time consists of processing + transit:

Processing: 1–3 business days
Transit: 6–10 business days
Total Estimated Delivery Window: 7–13 business days

Delivery times are estimates, not guarantees.
Delays caused by carriers, customs inspections, weather, or logistical issues are outside our control and are not included in the estimated timeframe.

Shipping Availability

We currently ship only within the United States.
Orders placed with delivery addresses outside the U.S. cannot be fulfilled.

Shipping Costs

Shipping is free for all U.S. orders.
No additional shipping, handling, or packing fees are charged at checkout.

Shipping Origin

All orders are shipped from our international fulfillment centers in China.

Customs Duties & Taxes

U.S. Customs may review incoming shipments. If customs applies duties, taxes, or import fees, these costs must be paid by the customer. Such fees are not included in the order total and are determined solely by U.S. Customs based on the shipment’s details.

Customs inspections or clearance procedures may extend delivery times. QJ Global Group LLC, trading as Grimstrike, cannot influence or predict these processes.

Tracking Information

All shipments include valid tracking numbers.

You will receive your tracking number by email once your order has shipped.
Tracking updates may take 24–48 hours to appear.

You may also check your order status anytime using the Track Your Order page with:

Order number
Email or phone number

Delivery Delays

Delays may occur due to:

Weather conditions
Carrier delays
Customs inspections
High-volume periods
Incomplete or incorrect addresses

If your order is delayed more than 5 business days beyond the estimated delivery window, contact us at support@grimstrike.com and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for:

Delays caused by incorrect or incomplete addresses
Packages lost due to address errors

If the package is returned to us due to incorrect address information, additional reshipment fees may apply.

Lost or Stolen Packages

If the carrier marks the package as Delivered but you have not received it:

Contact us within 5 days
We will investigate and may open a carrier claim

Carrier delivery confirmation is considered official proof of delivery.

If the carrier confirms the package is lost, we will offer either:

A replacement, or
A refund

Damaged Packages

If your item arrives damaged:

Contact support@grimstrike.com within 30 days of delivery
Provide clear photos of:
- The item
- The outer packaging
- The shipping label

Once verified, we will issue a replacement or a refund.

Order Changes & Cancellations

Once an order enters processing, no changes or cancellations can be made.
This includes modifications to products, sizes, colours, shipping information, or payment details.
Processing begins shortly after an order is confirmed, and at that point the order is locked for fulfillment.

If the order has already shipped, cancellation is no longer possible.
However, you may still use the 30-day return window as outlined in our Refund & Return Policy.

If a cancellation is approved before processing begins, the refund will be issued to the original payment method within 5 business days.
No additional fees are charged for timely cancellations.

Business information

Brand Name: Grimstrike
Owned and Operated By: QJ Global Group LLC
Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
USA

Contact details
Email: support@grimstrike.com
Phone: +1 929-394-5682

Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (Eastern Time)
We aim to respond within 24 hours.