Return & Refund Policy

Effective date: 19-11-2025

At QJ Global Group LLC, trading as Grimstrike, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, and damaged items are handled. Please read carefully before making a purchase.

Return Window

You may request a return within 30 calendar days from the date your order was delivered.

Return Conditions

To qualify for a standard return, all items must meet the following requirements:

  • Unused and unworn

  • Unwashed

  • In original packaging

  • All original tags and labels attached

Items that do not meet these conditions may be refused, unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned under normal circumstances:

  • Underwear or intimate apparel (due to hygiene requirements)

  • Customized or personalized products (due to individual customization)

However, if any such items arrive damaged, defective, or incorrect, they are still eligible for a refund or replacement. Please see “Damaged or Defective Items” below.

How to Return an Item

  1. Contact us to request a return
    Email: support@grimstrike.com
    Include:

    • Your order number

    • Reason for return

    • Photos (required if item is damaged or defective)

  2. Wait for approval and return instructions
    You will receive a confirmation email with return approval and detailed instructions.

  3. Package your item securely
    Items must be returned in the original packaging.
    All accessories, labels, and tags must be included.

  4. Ship the item to our warehouse

    This is our only authorized return address:
    Return Address:
    Zhejiang Boshang Optoelectronics Co., Ltd.
    5th Floor, West Gate
    Hezhuang Street, Qiantang District
    Hangzhou City
    Zhejiang Province, 311200
    China

  5. Use a tracked shipping method
    We recommend using a trackable shipping option.
    QJ Global Group LLC, trading as Grimstrike, is not responsible for return shipments that are lost or damaged during transit.

Return Shipping Costs

Customers are responsible for all return shipping costs.
Return shipping generally ranges around $20 USD, depending on the carrier and package weight. If the item is damaged, defective, or incorrect, QJ Global Group LLC, trading as Grimstrike will cover all return shipping costs or provide a free replacement.

Refunds

We do not offer exchanges. Refunds are processed as follows:

• Refunds are issued only to the original payment method.
• Inspection takes 1–2 business days after arrival.
• Refunds are processed within 5 business days after inspection.
• Refunds are issued promptly and always within legal and platform-required timeframes.

If an item does not meet return conditions, the refund may be refused or adjusted.

You will receive an email once your refund is issued.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  1. Contact support@grimstrike.com within 30 days of delivery

  2. Include your order number and clear photos of the issue

  3. Once verified, we will offer either:

    • A full refund, or

    • A free replacement of the same item

These cases are always eligible for return, even for items normally non-returnable.

Business information

Brand Name: Grimstrike
Owned and Operated By: QJ Global Group LLC
Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
USA

Contact details
Email: support@grimstrike.com
Phone: +1 929-394-5682

Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (Eastern Time)
We aim to respond within 24 hours.