Privacy Policy
Effective Date: 19-11-2025
Introduction
This Privacy Policy explains how QJ Global Group LLC, trading as Grimstrike (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit grimstrike.com (the “Site”), place an order, use our services, or communicate with us (collectively, the “Services”). “You” and “your” refer to any visitor, customer, or individual interacting with our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Site and Services.
Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, internal practices, applicable U.S. privacy laws, or regulatory requirements. When updates are made, we will revise the Effective Date above and post the updated version on this page. If material changes are required under U.S. state privacy laws, we may provide additional notice.
Data Controller Information
QJ Global Group LLC is the data controller of your personal information.
As the data controller, we determine the purposes and means of processing your personal information when you use grimstrike.com or interact with our Services.
Our contact details are:
Brand Name: Grimstrike
Owned and Operated By: QJ Global Group LLC
Email: support@grimstrike.com
Phone: +1 929-394-5682
Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
USA
If you have questions about how we collect, use, or protect your personal information, you may contact us at any time using the details above.
How We Collect and Use Personal Information
To provide our Services, we collect personal information about you from multiple sources. The specific information we collect depends on how you interact with our Site, make purchases, or contact us.
We use your personal information to operate our business, process and fulfill orders, communicate with you, comply with legal obligations, enforce our Terms of Service, prevent fraud, protect the security of our Services, and improve overall user experience.
Information We Collect Directly From You
Information you provide may include:
Name, email address, and phone number
Billing and shipping address
Order details and payment confirmation
Account login information (if you create an account)
Products viewed, saved, or added to your cart
Messages, attachments, or photos sent to customer support
Some features require certain information to function. If you choose not to provide required details, parts of the Services may not be available.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site. “Personal information” refers to data that identifies, relates to, describes, or can be reasonably associated with you.
Information We Collect through Cookies
We automatically collect certain information about your interactions with the Services (“Usage Data”) through cookies, pixels, and similar technologies. Usage Data may include:
Device type, operating system, and browser
IP address and approximate location
Network and connection data
Pages visited and actions taken on the Site
Referral sources and click behavior
This data is used to operate, secure, and improve our Services. For Shopify-specific cookie information, visit: https://www.shopify.com/legal/cookies
You may block or delete cookies in your browser settings. However, disabling cookies may reduce functionality or cause parts of the Site to stop working as intended.
Information We Obtain from Third Parties
We may receive information about you from third parties, including vendors and service providers who collect information on our behalf. This may include:
• Service providers who support our Site and Services, such as Shopify
• Payment processors who collect payment details (credit or debit card information, billing address, and payment confirmations) in order to process and fulfill your orders
• Marketing, analytics, and advertising partners who assist with personalization, performance measurement, attribution, and audience insights
When you interact with our Site, open or click emails we send, or engage with our advertisements, we and our third-party partners may automatically collect information through technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information obtained from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of data provided by third parties, nor for their own privacy practices. For more information, please see the section titled Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to operate and deliver our Services, including processing payments, fulfilling orders, arranging shipping, sending order notifications, creating and maintaining your account, and assisting with returns or exchanges. This also includes enabling features such as product reviews.
Marketing and Advertising We may use your information to send marketing communications (email, SMS, or postal mail) and to show personalized ads on our Site and on external platforms. We work with advertising and analytics partners—such as Google Ads, Klaviyo, and similar providers—to measure performance, improve relevance, and understand how users interact with our content. These partners receive only limited analytical or behavioral data; they do not receive payment information or sensitive personal data.
You may opt out of marketing communications at any time as described in this Policy.
Security and Fraud Prevention
We use your information to detect, investigate, prevent, and respond to potential fraudulent, unauthorized, or malicious activity. If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.
Communicating With You
We use your personal information to respond to your inquiries, provide customer support, and communicate about your orders, deliveries, returns, exchanges, or service-related updates. This processing is necessary to provide reliable service and maintain our relationship with you.
Cookies
We use cookies and similar technologies to operate, secure, and improve our Site. These technologies help us remember your preferences, enable essential features, run analytics, and understand how visitors interact with our Services. Shopify may also place cookies that are required to operate our online store. For more information, see https://www.shopify.com/legal/cookies.
We also work with trusted partners, including Google Ads, Klaviyo, who may use cookies or pixels to measure performance, personalize content, and show relevant advertisements. Under certain U.S. state privacy laws, some of these activities may be considered “sharing” for cross-context behavioral advertising.
You can manage or disable cookies through your browser settings. Disabling certain cookies may impact functionality. Depending on your location, you may also have the right to opt out of targeted advertising or certain analytics activities. More information is provided in the “Your Rights and Choices” section of this Privacy Policy.
Your Cookie & Tracking Choices (Opt-Out of Targeted Advertising)
Depending on your location, you may have the right to opt out of the use of cookies or similar technologies for targeted advertising or cross-context behavioral advertising.
These activities may involve sharing limited device or browsing data with advertising partners (such as Google Ads or Klaviyo) to measure performance or personalize content.
You can exercise these choices in the following ways:
• Browser settings:
You may disable or block cookies through your browser’s settings. Blocking certain cookies may affect site functionality.
• Global Privacy Control (GPC):
If you enable a browser-based Global Privacy Control signal, we will treat it as a request to opt out of “sharing” or targeted advertising where required by law.
• Advertising preferences:
You may also opt out of personalized ads by adjusting your preferences on platforms such as Google or by visiting industry opt-out tools like optout.aboutads.info or optout.networkadvertising.org.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy. This may include:
• Service providers who perform functions on our behalf, including IT services, payment processing, data analytics, customer support, cloud hosting, fulfillment, and shipping.
• Business and marketing partners, including Shopify, for website operation, analytics, advertising, and service improvement.
• When you request or consent to disclosures, such as shipping your order, using social media integrations, or connecting with external applications.
• Within our corporate group and affiliates for business operations.
• In connection with corporate transactions, such as mergers, acquisitions, reorganizations, or bankruptcy proceedings.
• To comply with legal obligations, such as court orders, subpoenas, or law enforcement requests, or to enforce our Terms of Service, prevent fraud, or protect the safety and rights of customers.
Over the past 12 months, we have disclosed the following categories of personal information:
| Category | Categories of Recipients |
|---|---|
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We do not create, derive, or use inferences drawn from personal information to profile, predict, or evaluate any user.
We do not sell personal information, and we do not disclose sensitive personal information for the purpose of inferring characteristics about you. In some U.S. states, certain analytics or advertising activities may be considered “sharing.” If applicable, you may have the right to opt out of such sharing. See “Your Rights and Choices” for details.
User Generated Content
Our Services may allow you to submit product reviews or other user-generated content. Any content you choose to make public may be visible to anyone. Please be aware that we cannot control how others may use, share, or store information that you voluntarily disclose in public areas of the Services. We are not responsible for the privacy, security, accuracy, or misuse of any information you choose to make public.
Third-Party Websites and External Links
Our Site may include links to websites or online platforms operated by third parties. These third-party sites have their own privacy policies and practices, which may differ from ours. We do not endorse, control, or take responsibility for the content, privacy practices, or security of such websites.
If you choose to visit a third-party site, you should review that site’s privacy policy and terms. We are not responsible for how third parties collect, use, or share your information.
Children’s Data
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under 13 years old, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe that a child under 13 has provided personal information to us, please contact us using the details at the end of this Privacy Policy so we can promptly delete the information.
In accordance with applicable U.S. state privacy laws — including the CCPA/CPRA (California), VCDPA (Virginia), CPA (Colorado), CTDPA (Connecticut), and UCPA (Utah) — we also do not knowingly sell, share, or otherwise process personal information of individuals under 16 years old for targeted advertising or any activities defined as “selling” or “sharing” personal data under these laws.
Security and Retention of Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security. Any information sent electronically may not be fully secure while in transit.
We retain personal information only for as long as reasonably necessary to provide our Services, maintain your account, process orders, comply with U.S. legal, tax, and regulatory requirements, prevent fraud, resolve disputes, or enforce our policies.
We do not keep personal information longer than is reasonably required for these purposes.
Our retention decisions are based on:
• the category and sensitivity of the data
• legal and regulatory requirements
• the purpose for which the data was collected
• operational needs such as fraud prevention and record-keeping obligations
When personal information is no longer required, we securely delete or anonymize it.
Account-related and transactional information may be retained for up to seven (7) years where required for tax, compliance, or record-keeping purposes.
Your privacy rights — including the right to access, delete, or correct your information — remain available during the retention period, unless a legal exception applies.
In addition to the technologies provided through Shopify, we use tracking and analytics tools such as Klaviyo, and Google Ads measurement tools, which may collect limited behavioral or analytical data to understand performance, improve user experience, and detect fraudulent activity. These tools do not override your privacy rights and are handled in accordance with this Privacy Policy.
Payment Security
All payments made through our Site are processed using secure SSL-encrypted connections. Our payment processors comply with PCI DSS (Payment Card Industry Data Security Standards), meaning your payment information is handled using industry-standard safeguards and encryption protocols.
Additional Payment Information Security
We do not store or have access to full payment card numbers, CVV codes, or sensitive authentication data. All payment information is handled exclusively by our authorized payment processors (such as Shopify Payments or other approved providers), who securely process transactions on our behalf. These processors are certified under PCI DSS (Payment Card Industry Data Security Standards), which ensures the encrypted and secure handling of all payment card information.
QJ Global Group LLC, trading as Grimstrike, does not retain, transmit, or process raw card data on any systems it controls.
Your Rights and Choices
Depending on your state of residence—particularly if you live in California, Virginia, Colorado, Connecticut, or Utah—you may have certain privacy rights under applicable U.S. state privacy laws (including CCPA/CPRA, VCDPA, CPA, CTDPA, and UCPA). These rights may vary by state and apply only in specific circumstances.
Automated Decision-Making, Profiling, and Sensitive Personal Information
We do not use sensitive personal information for the purpose of inferring characteristics about you.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on you.
All decisions related to orders, customer accounts, fraud prevention, returns, or customer service are reviewed and handled by trained staff members.
Right to Access / Know
You may request access to the personal information we hold about you, including the categories of information, the sources of collection, the purposes of use, and the categories of third parties to whom information has been disclosed.
Right to Delete
You may request that we delete personal information we maintain about you, subject to certain legal exceptions, including completing a transaction, detecting fraud, or complying with record-keeping requirements.
Right to Correct
You may request that we correct inaccurate personal information we maintain about you.
Right to Data Portability
You may request a copy of your personal information in a portable and readily usable format and, where technically feasible, request that we transmit it to another entity.
Right to Restrict Processing
In certain circumstances, you may request that we limit how we use or process your personal information.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Sale and Sharing of Personal Information
Some U.S. state privacy laws may classify certain analytics or advertising activities as “sharing” personal information.
We engage only in limited sharing for standard analytics and advertising purposes — such as measuring performance, preventing fraud, and improving user experience.
This data does not include payment information or sensitive personal information.
You may opt out of any activities considered “sharing” by using the methods described in the “Your Rights and Choices” section of this Privacy Policy.
support@grimstrike.com
+1 929-394-5682
If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a valid request to opt out of any “sharing” or targeted advertising where required by law.
Right to Opt-Out of Targeted Advertising or Sharing
If applicable under your state’s laws, you may request that we stop using your personal information for targeted advertising or stop “sharing” your personal information for cross-context behavioral advertising.
We do not sell personal information as defined under U.S. state privacy laws.
Right to Opt-Out of “Sale”
We do not sell personal information as defined under U.S. state privacy laws. However, California law (CPRA) requires businesses to provide a method for consumers to opt out of any activity that could be interpreted as a “sale.”
If you wish to exercise this right, you may contact us using the details provided at the end of this Privacy Policy. Any opt-out request will be honored in accordance with applicable state privacy laws.
Global Privacy Control (GPC)
If you enable a browser-level Global Privacy Control signal, we will treat it as a request to opt out of “sharing” or targeted advertising where required by law.
Right to Appeal
If we deny your privacy request, you have the right to appeal that decision. Instructions will be provided in our response.
Non-Discrimination
We will not discriminate against you for exercising any privacy rights granted under applicable U.S. state privacy laws. We will not deny you goods or services, charge different prices, provide a different level of service, or suggest that your experience will be affected because you exercised your privacy rights.
How to Exercise Your Rights
You may exercise your rights at any time by contacting us:
Email: support@grimstrike.com
Phone: +1 929-394-5682
We may need to verify your identity—such as confirming your email address or providing order-related information—before processing your request. If you authorize an agent to act on your behalf, we may require proof of authorization and may verify the request directly with you.
We will respond to all verifiable requests within the timeframes required by applicable U.S. privacy laws.
Marketing Preferences
You may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails. Even if you opt out of marketing messages, we may still send essential non-promotional communications related to your orders, account activity, customer service concerns, or other service-related updates.
To exercise any privacy rights, you may contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity—for example, by confirming your email address or requesting order-related details—before processing a request.
If you authorize an agent to submit a request on your behalf, we may require proof of authorization and may verify the request directly with you.
We will respond to privacy-rights requests within the timeframes required by applicable U.S. state privacy laws.
Complaints
If you have concerns about how we handle your personal information, you may contact us using the details provided at the end of this Privacy Policy. We will review and respond in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA).
If you are not satisfied with our response, you may have the right to request further review or escalation where permitted under your state’s privacy regulations.
Compliance With Advertising and Platform Policies
We comply with all applicable U.S. privacy laws and with the advertising and data-use requirements of the platforms and services we use. We do not sell personal information, and we do not use or share personal data in ways that are deceptive, misleading, or inconsistent with this Privacy Policy.
We use tracking and measurement tools (such as cookies, pixels, and analytics technologies) only to operate our Services, improve performance, measure advertising effectiveness, prevent fraud, and provide a secure shopping experience. Any data used for advertising or analytics is limited, does not include payment information, and is handled in accordance with applicable privacy regulations.
Users may opt out of targeted advertising or cross-context behavioral advertising where required by law. Instructions for exercising these rights are provided in the “Your Rights and Choices” section of this Privacy Policy.
We only use personal information for legitimate business purposes, including processing orders, customer support, service improvement, security, and compliance. We do not use personal information in ways that are deceptive, unlawful, or inconsistent with applicable state or federal privacy laws.
Business information
Brand Name: Grimstrike
Owned and Operated By: QJ Global Group LLC
Address: 1201 North Market Street
Suite 111
Wilmington, DE 19801
USA
Contact details
Email: support@grimstrike.com
Phone: +1 929-394-5682
Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (Eastern Time)
We aim to respond within 24 hours.
